Windows Server Application Support Posted Mar 13
MCG - Midwest Consulting Group , Richardson, TX
Title: Sr. Application Delivery Analyst (SCCM)

Duration: Our client is going from Windows 7 to Windows 10 and we need someone strong in troubleshooting applications, supporting the roll out of the upgrade, ability to do silent installs. Windows 10 and Office 365 is a must have.

Number of Positions: 1

Years of experience: 10+ Years


Associate's/Bachelor's Degree or equivalent experience preferred

10+ years of software implementation and applications support experience working heavily with IIS, SCCM, Windows Server 2012/2016

5+ years of system analysis, design, implementation, testing, rollout and documentation of software, preferably within a financial services environment

5+ years of effective customer service experience

Previously held a senior or lead role in a related discipline

Ability to understand and clearly communicate technical information to non-IT personnel including end-users, line of business managers and executives

Strong initiative taker with the ability to make sound risk based decisions while requiring little if any supervision

In-depth knowledge of network, server, storage, and database concepts

Advanced design skills as well as proven understanding and appreciation of the SDLC

Strong project planning skills

Exceptional troubleshooting and critical thinking skills within a technical environment and apply them to solve problems

Strong multi-tasking abilities across projects with differing priorities

Ability to provide clear status on projects being worked

Strong sense of urgency regarding solving business impacting issues

Must be able to minimize downtime by rapidly diagnosing and resolving problems

Be able to track and document information regarding troubleshooting techniques resulting in repeatable documented procedures that will to be executed by operational teams

Flexibility in schedule and ability and willingness to provide after-hours Level 3/4 support when needed

Familiarity with Microsoft SCCM

Comfortable supporting and configuring sites on IIS

Knowledgeable with Microsoft Server 2008, 2012, 2016

Position Responsibilities:

Assist the user community with the installation, configuration, and ongoing usability of software within established standards and guidelines

Coordinate with 3rd Party Vendors, internal IT teams as well as internal business units to determine and resolve problems

Assess the functional needs for internal business units to determine specifications for new, upgraded or replacement software purchases

Create and maintain documentation for internal knowledge base of issues and resolutions

Conduct training, create training aids, develop and provide documentation to IT Staff for new or upgraded software applications

Lead and direct the work of others, acting as a mentor to Junior Analysts

Configure, optimize and fine-tune application solutions

Ability to test and debug applications and consult with end-users when necessary

Employment Type: Contract
Duration: 12 - 24 months
Other Pay Info: $55/hr - $60/hr W2

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