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Technical Support Engineer
My client a leading global consultancy is looking for technical support analysts to come on board for an initial 3 month contract.
Ideally the person should be available immediately.
Technical Support Engineer required for leading global consultancy with offices based in the west of Ireland and positions open in both locations. This is a contract full time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.
You would be responsible for answering complex customer inquiries primarily via a Ticketing System, and by phone. You would also be internal and external point of contact on customer escalations and ensure customer issues are resolved as quickly as possible.
Record and log all customer queries and requests by telephone and email.
Respond to clients promptly and clearly with a resolution
Escalate issues within the company or third parties when necessary
Provide internal customer service related reports and documentation
Work closely with Account Managers, Software Developers & Digital Marketing
Installation of all new IT hardware & Software for clients including Hosted PBX configuration
Remote support for all provided client hardware
6 months minimum in a Technical support role
Knowledge of VOIP, SIP, and PBX services
Third level IT related degree
Diagnostic and troubleshooting expert familiar with protocol analysis tools such as Wireshark