Technical Support Engineer Posted Mar 14
IT Search & Selection , Sligo, Sligo, Ireland
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Technical Support Engineer

My client a leading global consultancy is looking for technical support analysts to come on board for an initial 3 month contract.

Ideally the person should be available immediately.


Technical Support Engineer required for leading global consultancy with offices based in the west of Ireland and positions open in both locations. This is a contract full time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.

You would be responsible for answering complex customer inquiries primarily via a Ticketing System, and by phone. You would also be internal and external point of contact on customer escalations and ensure customer issues are resolved as quickly as possible.


Record and log all customer queries and requests by telephone and email.

Respond to clients promptly and clearly with a resolution

Escalate issues within the company or third parties when necessary

Provide internal customer service related reports and documentation

Work closely with Account Managers, Software Developers & Digital Marketing

Installation of all new IT hardware & Software for clients including Hosted PBX configuration

Remote support for all provided client hardware


6 months minimum in a Technical support role

Knowledge of VOIP, SIP, and PBX services

Third level IT related degree

Diagnostic and troubleshooting expert familiar with protocol analysis tools such as Wireshark

Basic Working Understanding PHP, HTML, Javascript & XML

Employment Type: Contract