Technical Support Analyst | Active Directory | Windows Server Posted Jul 15
Fintrax , Redhill, Surrey, United Kingdom
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The purpose of this role is to provide top level technical support to all users within Fintrax. The role will include, but is not limited to, general systems administration, server support, IT account maintenance, network hardware setup and implementing of back-up and recovery strategies. Deskside support to users is also a significant part of the role.


The Fintrax Group is a Financial Services Company that specialises in tax refunds, multi-currency payments, credit card processing and point of sale technologies. Employing over 800 people worldwide, Fintrax provides international shoppers, merchants, card acquirers and banks with an expanding range of services, increasingly leveraging the latest mobile technologies.

Fintrax works with some of the most desirable luxury and retail brands in over 30 countries. The company has been on a strong growth trajectory, experiencing growth in revenues of over 20% and growth in profitability of over 30% annually since 2011. This growth is set to continue with ambitious plans to double the business in 3 years and treble it in 5 years. These growth plans are based on a strong business model underpinned by megatrends such as the expansion of middle classes in emerging markets, growth in international travel and increasing luxury consumption.


Subject matter expert on operational and technical aspects of Windows Server and Active Directory administration and evaluation of new technologies.

Working with Applications Teams to devise highly-available, good performing, secure and scalable Server solutions

Technical member of Project Team for Server Consolidation and Cloud Migration projects.

Owning, tracking, managing, prioritizing and resolving Server and AD related incidents and requests, fulfilling requests and resolving incidents within SLAs.

Reviewing service related reports (eg backups, maintenance and data processing jobs, monitoring availability and proactive alerts) on a daily basis to ensure service issues are proactively identified and resolved within established SLAs.

Performing object level analysis and performance tuning on Servers.

Maintaining data standards, server security and ensuring full compliance with policies and procedures, including adherence to Data Protection and PCI.

Suggesting areas for improvement in internal IT processes as they relate to systems administration.

Configuring and providing additional Server component services

Flexibility regarding hours of coverage may be required, given the dynamic growth rate of the company.


Good verbal and written communication skills and the ability to interact prof essionally with a diverse group of IT staff, managers and subject matter experts.

Ability to diagnose Root Cause Analysis of problems in a complex environment and to provide effective solutions quickly and reporting of same.

Self-motivated and ability to work on own initiative in a pressure environment.

Ability to generate documentation and keep existing documentation updated.

Experience in Desk-Side Support/Systems Administration supporting live production systems.


Experience with Microsoft Server products and Active Directory.

Experience with Lync Telephony, Exchange email, Office365.

Experience with Cloud migration, in particular Microsoft Azure.

Understanding of TCP/IP, networking and Firewall concepts.


Excellent communication skills

Presentable, professional, able to provide face-to-face support at all levels of the organisation

Able to ope rate in a dynamic, fast paced environment.

Proven problem solving skills.

A team player who enjoys working in a fast growing company.

Employment Type: Permanent
Other Pay Info: Excellent Salary & Benefits Package