Senior NOC Engineer Posted May 19
The Job Jobber , Columbus, OH
 
Salary: $55,000 - $85,000

Sr. Network Operations Center (NOC) Engineer/Tech

Position Summary

Provide remote Workstation, Server, Network Infrastructure, and IT consulting services to clients. Handle level one telephone and email technical support requests. Work with Systems/Network Engineering team to escalate and schedule work as needed. Perform proactive remote monitoring and remediation for client networks. Reports to the Director of Network Services, and assists the Network Services team and Warranty Services team when needed.

Specific Duties

Respond to client telephone and email technical support requests (TSR)

Support clients with a variety of technology environments remotely - including but not limited to - Windows server/client infrastructures, Virtualization (Hyper-V/VMware), Networking (Cisco/HP/SonicWALL), and at least one of the following; Mac OS, Google Apps, Linux, shared storage (iSCSI), BDR (StorageCraft, Veeam) database administration, Scripting

Perform remote work as assigned by Director or Engineering Team

Assist in keeping client infrastructure documentation up to date

Perform system assembly and software installation for new client equipment

Accurately complete call logging and service orders for proper billing

Assist sales team through research and gathering client technical data

Work independently and with fellow team members to achieve utilization objectives

Follow a thorough planning and follow-through process for all aspects of the job

Complete training objectives as assigned to stay current with emerging technology

Perform such other duties as may be temporarily or permanently assignedQualification Requirements

3+ years of experience performing the major duties described above

Basic proficiency in Windows server/client infrastructures needed, with additional exposure to a few of the other technologies as follows (NOT all are mandatory) - Windows server/client infrastructures, Virtualization (Hyper-V/VMware), Networking (Cisco/HP/SonicWALL), and at least one of the following; Mac OS, Google Apps, Linux, shared storage (iSCSI), BDR (StorageCraft, Veeam) database administration, Scripting

At least one technical certification that provides the knowledge and skill to perform the major duties described above. (ie A+, Network +, MCTS, etc) is a +

A strong work ethic and capacity to self motivate

Excellent communication (telephone) skills, patience, and the ability to convey technical subject matter in an easy to understand fashion

Both logical and creative problem solving ability (no scripts)

Highly organized, with a well formed ability to forecast, plan, implement, & follow up

Innate ability to work in and contribute to a team

Commitment to excellence, integrity, and professionalism in Customer Service 

 

Employment Type: Permanent
Work Hours: Full Time

Pay: $55,000 to $85,000 USD
Pay Period: Annual

TO APPLY
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