Graduate IT Technician
Posted Oct 05
Jarvis Group Ltd
Harpenden, Hertfordshire, United Kingdom
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Jarvis is a well-established brand, synonymous with quality construction projects. We are a progressive, equal opportunities employer striving to create the best environment within which our staff can work and develop their capabilities. We have a strong collaborative culture of building relationships through delivery of high quality, successful projects built to the highest standards, on time and budget but most importantly, safely. We look to recruit staff that share our corporate ethics, which result in very high levels of repeat business. Founded over 100 years ago, we continue to make sure that our founding principles of quality, customer focus and commitment to excellence remain today.
Broad description of role
The Graduate IT Technician will help our IT Consultant monitor and maintain the computer systems and networks. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
•installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
•talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
•replacing parts as required;
•providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
•supporting the roll-out of new applications;
•setting up new users' accounts and profiles and dealing with password issues;
•working continuously on a task until completion (or referral to third parties, if appropriate);
•prioritising and managing many open cases at one time;
•rapidly establishing a good working relationship with customers and other professionals, such as software developers;
•testing and evaluating new technology;
Key outcomes continued:
•implementing new applications;
•keeping asset register and new staff induction training re our IT systems;
•Periodic site visits;
•Ensuring backups and disaster recovery procedures are adhered to and current;
•Monitoring hardware performance and applying 'hotfixes' and security updates when advised by our IT provider;
•Logging support tickets with our IT provider and monitoring progress to ensure issues are resolved within the agreed timeframe;
•Providing IT schedules for our IT provider site visits and liaising with their engineer to get all tasks completed in a timely manner;
•a degree or IT-related qualification
• Previous IT related work experience
•Working on Networks, Applications, Windows, Active Directory, Remote Application Server & Load Balancing
•Knowledge of CRM, document management systems(such as Business Collaborator) and SOTI mobile device management would be an advantage
•The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
•the ability to think logically;
• a good memory of how software and operating systems work;
•excellent listening and questioning skills, combined with the ability to interact confidently to establish what the problem is and explain the solution;
•the ability to work well in a team;
•problem solving skills;
•a strong customer focus;
•the ability to prioritise your workload;
•attention to detail.
Person Specification continued:
•Ownership and accountability
•Professional demeanour and approach to management of self and others. Customer focussed.
•Proactive problem solver who generates a sense of energy and urgency
•Team player who builds and maintains excellent working relationships
•High iintegrity and honesty
• A positive, "can do" approach, determined to succeed
•Remains calm under pressure
•Understands the Jarvis culture and will be an exemplar and ambassador for the company and its values.
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Employment Type: Permanent
Work Hours: Full Time