Genesys SIP Telephony Engineer Posted Aug 11
Request Technology - Robyn Honquest , Madison, WI
Genesys SIP Telephony Engineer

Genesys call center implementations including SIP server SIP endpoints GAX feature server contact cneter support end to end call routing call center pulse VOIP SIP Netscout nGenious

Plan, design, develop, implement and support Telephony related infrastructure technologies including large Genesys call center implementations including SIP Server, SIP Endpoints, GAX, Feature Server, VoIP Networking Architecture, SBC, PSTN Gateway and Database required. Familiarity with NICE call recording integration desired. Provide subject matter expertise around the specific technologies. Provide project lead oversight for the deployment of infrastructure projects. Act as primary vendor interface and tier-three support for applications and technologies provided and supported by vendors.


Infrastructure Engineer II: 7 to 10 years relevant work experience

Call Center Technologies:

Genesys - SIP Server

Genesys - Workspace Desktop Edition (WDE)

Genesys - Feature Server & GAX

Genesys - Call Center Pulse - CCPulse/Pulse

Audio Codes and/or Genesys SIP Endpoints

VoIP & SIP Networking Architecture

Netscout nGenious

NICE call recording integration - Engage, Perform

Employment Type: Permanent
Work Hours: Full Time
Other Pay Info: 115-125K + 15% Bonus

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