Genesys SIP Telephony Engineer Posted Oct 13
Request Technology - Stephanie Baker , Chicago, IL
Seeking a Telephony Engineer with Genesys SIP background, for a leading Telecom Company in Chicago. The Telephony Engineer will mainly be responsible to plan, design, develop, implement and support Telephony related infrastructure technologies including large Genesys call center implementations

Atleast 7 - 10 years' experience in SIP Server, SIP Endpoints, GAX, Feature Server, VoIP Networking Architecture, SBC, PSTN Gateway and Database required. Familiarity with NICE call recording integration desired.

Provide subject matter expertise around the specific technologies, and project lead oversight for the deployment of infrastructure projects.

Act as primary vendor interface and tier-three support for applications and technologies provided and supported by vendors.

Call Center Technologies:

Genesys - SIP Server

Genesys - Workspace Desktop Edition (WDE)

Genesys - Feature Server & GAX

Genesys - Call Center Pulse - CCPulse/Pulse

Audio Codes and/or Genesys SIP Endpoints

VoIP & SIP Networking Architecture

Netscout nGenious ( desired)

NICE call recording integration - Engage, Perform

Other Call Center Technologies:

Genesys - ICON/InfoMart

Genesys - Genesys Voice Portal IVR

Genesys - Outbound Contact Server (OCS)

Virtual Hold Technologies - Virtual Hold (VHT)

NICE Systems call recording & analytics - Engage, Perform, RTI

Aspect - eWorkforce Management (eWFM)

Empirix OneSight, VoiceWatch

Oracle (Acme Packet) Session Border Controller (SBC)

Audio Codes Mediant Gateway

PCI Segmentation

Employment Type: Permanent
Work Hours: Full Time

Pay: $115,000 to $125,000 USD
Pay Period: Annual
Other Pay Info: bonus

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