Automated Packaging Systems, Inc., headquartered in Streetsboro, Ohio is a world leader in designing and manufacturing flexible bag packaging systems in business for over 50 years. We design and manufacture state-of-the-art machinery and materials. We are growing locally and globally.
Our employees earn competitive salaries with a bonus, and enjoy a comprehensive benefits package including: comprehensive healthcare (medical, dental and vision), life insurance, disability insurance, vacation, 10 holidays, tuition reimbursement, 401K and employee stock ownership.
We are currently seeking a Field Service Technician in the Chicago area.
Support the planned strategies, programs and policies related to the AirPouch product line. Coordinate and provide technical expertise for system set-up & training, preventative system maintenance and repairs to ensure optimum performance and throughput usage. Work with AirPouch Sales Managers, Area Sales Managers and Distributors as well as respective internal departments to ensure sales, service and customer satisfaction levels are met.
Provide system preventative maintenance and repairs to ensure optimum performance & material throughput usage. Monitor user acceptance and application compatibility post installation. Provide follow-up on machinery and quality issues. Interface with product management, engineering and manufacturing to resolve open issues related to product design and performance.
Perform system set-up & training support for demos, trials and new placements.
Assist in tracking the serial numbers of the AP/FW machines and report through the designated systems and support department to ensure accurate asset management. Verify account info and machine placements are correct within the business system(s). Provide timely reporting to regional office/designated department(s); summarizing activities performed competitive information & other pertinent/useful information.
Maintain adequate levels of tools, spare parts and any additional materials required to provide quality customer service.
Associates degree in Technical and/or Mechanical, electro-mechanical, electronics required with machine repair experience preferred.
Proficient PC Skills in Microsoft Office.
Effective phone, verbal & written communication and customer service skills.
Demonstrated ability to train others (customers).
Creative problem solving skills.
Ability to travel 60-70% to cover IL, WI, MN and Western MI.
Employment Type: Permanent
Work Hours: Full Time
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