Hays Talent Solutions
Barlborough, Derbyshire, United Kingdom
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Engineering Resource Co-ordinator - Derbyshire
Engineering Resource Co-ordinator
Pay Rate: £8.61 + holiday pay
Contract duration: 3 months rolling contract
Are you looking for immediate contracting work that will allow you to develop your skills with an organisation that values you? We currently have a fantastic opportunity for experienced Customer Service Advisors in the Derbyshire area, looking to take the next step in their career working for a large Telecommunications service provider. The Engineering Resource Co-ordinator role in the Barlborough area is a great opportunity for someone who is passionate about further enhancing their existing Customer service, co-ordination and organisational skills. The day to day duties will involve scheduling the day to day workload of the engineers ensuring that engineers with the correct skill sets are attending the jobs. In addition, you will also be required to ensure that the instructions that are sent to the engineer match the requirements of what needs to be done.
The ideal candidate will have:
Excellent customer service skills
A proactive nature and good initiative
Excellent organisational skills to schedule the day to day workload for engineers, ensuring most appropriate matching of incident type, engineer skills and location.
Must be able to multi-task and work well under pressure.
Must be able to work as part of a team
Able to maintain professional standards of quality of work, personal presentation and personal conduct in relation to yourself and your team
Able to maintain an accurate diary, utilising communications equipment and remain as accessible as possible throughout the working day
Able to work towards strict SLAs
Coming from a background such customer service, logistics or co-ordination applicants must be able to work flexibly and along with a drive and passion to succeed. In exchange, you will have the opportunity to work for a variety of high profile company whilst increasing your personal profile.