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Our international client are seeking an Applications Engineer to join their team in Amersfoort. This is a technical support position and the primary responsibilities revolve around support on Technical Products, and as such the position requires an individual to perform both technical/engineering and customer service related tasks. The Applications Engineer must be a top-notch technical expert on electronic products and applications.
Providing technical support, by phone and email, to customers for related AV products;
Helping customers throughout the installation process and working with the software;
Troubleshooting any possible abnormalities regarding both the software and AV hardware;
Generating and maintaining a professional and friendly relationship with end-users;
Keep up to date on product line, product functions, features and applications;
Knowledge of Windows OS (servers, registry, accounts, etc), and SQL;
Knowledge of network administration (TCP/IP, Ethernet, IP Addresses, routers, NAT, gateways);
Knowledge of Python 3;
Excellent level of English;
Technical Education preferably in IT or Electronics;
Basic knowledge of communication protocols (Rs232/Rs422/Infrared);
Knowledge of AV systems integration and/or AV control programming is preferred (AMX, Crestron);
Ability to explain technical issues and procedures in terms understandable for everyone.