24/7 Technical Support Engineer - Rotating Shift Pattern Posted Jun 15
Clearwater People Solutions Ltd , Basingstoke, Hampshire, United Kingdom
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Our client, a rapidly expanding company based in Basingstoke, Hampshire is currently recruiting for a 24/7 Technical Support Engineer to join their team on a permanent basis.

The ideal candidate will provide a 1st class IT support service to internal and external customers / end users providing support around bespoke products such as networks, firewalls and cloud security.

*** This is a fantastic opportunity for a graduate or an IT Support candidate who want to grow and progress into a highly technical position***

Key responsibilities:

- Providing proactive technical support to clients, customers and end users

- Supporting other team members within the technical team

- Adhering to escalation and call management processes and procedures

- Providing accurate, succinct and sufficiently detailed documentation of work Performed.

- Attend training courses covering products and technologies

- Maintaining and improving personal knowledge of technologies

Key Skills and experience:

- IT Support skills / experience

- TCP/IP networking skills would be advantageous

- Knowledge of Windows and/or VoIP, preferably including SIP would be advantageous

- Excellent Telephone manner

- Communication and presentation skills

- Very high capability to cope with pressure

- Educated to A Level standard or High

- This is an entry level position with excellent career progression prospects.

For more information, please contact Georgia Harris at Clearwater People Solutions or apply as directed.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.

Keywords: IT Support / Helpdesk / 1st Line Support / IT Administration / IT Administrator / Helpdesk Administrator / Service Desk / IT Analyst / Technical Support / Networks / Switches / Routers / Cloud technologies / Basingstoke / Hampshire / Farnham / Reading / Hook / Fleet / Newbury /

. Date posted: 09/06/2017

Employment Type: Permanent
Work Hours: Full Time