1st Line Technical Support Posted Oct 10
CPS Group , City, Cardiff, United Kingdom
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1st Line Technical Support


There is an opportunity for a 1st line Support Analyst to join aleading organisation in the travel technology sector with a consistentgrowth pattern. The successful candidate will be required to providesupport within the Customer Services unit ensuring excellent customerservice is delivered to customers across all products.

Main Duties;

*To provide 1st line technical support; answering support queries viaphone, email and the support desk software.

*To maintain a high degree of customer service for all support queriesand adhere to good service management principles.

*To take ownership of user problems and be proactive when dealing withuser issues.

*To log all calls on support desk software.

*To investigate problems in systems and services.

*To allocate more complex calls to relevant 2nd level support personneland pro-actively follows up status of open calls.

Essential Skills:

*Excellent communications skills, written and verbal.

*Experience in problem solving

*Previous Helpdesk experience (ITIL Qualification preferred but not essential)

*Experience of using call logging software.

For further information please contact Gethyn Hill on oremail

CPS Group (UK) Ltd is acting as an Employment Agency in relation tothis vacancy. - provided by Dice

Employment Type: Permanent

Pay: 18,000 to 21,000 GBP (British Pound)
Pay Period: Annual
Other Pay Info: + Benefits Package