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1st Line Technical Support
There is an opportunity for a 1st line Support Analyst to join aleading organisation in the travel technology sector with a consistentgrowth pattern. The successful candidate will be required to providesupport within the Customer Services unit ensuring excellent customerservice is delivered to customers across all products.
*To provide 1st line technical support; answering support queries viaphone, email and the support desk software.
*To maintain a high degree of customer service for all support queriesand adhere to good service management principles.
*To take ownership of user problems and be proactive when dealing withuser issues.
*To log all calls on support desk software.
*To investigate problems in systems and services.
*To allocate more complex calls to relevant 2nd level support personneland pro-actively follows up status of open calls.
*Excellent communications skills, written and verbal.
*Experience in problem solving
*Previous Helpdesk experience (ITIL Qualification preferred but not essential)
*Experience of using call logging software.
For further information please contact Gethyn Hill on oremail
CPS Group (UK) Ltd is acting as an Employment Agency in relation tothis vacancy. - provided by Dice
Employment Type: Permanent
Pay: 18,000 to 21,000 GBP (British Pound)
Pay Period: Annual
Other Pay Info: + Benefits Package