1st Lev Helpdesk - 1 year Fixed Term Posted Apr 20
IT Alliance Ltd , Dublin, Dublin, Ireland
 
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The Helpdesk Support Engineer will offer support within our City west based Multinational customer providing technical assistance for hardware/software issues.

The ideal candidate has 2 years + experience within an IT role.

This is a 1 year Fixed Term position with Shifts 8am-4pm and 4pm-12am Monday-Friday.

COMPETENCES:

Good knowledge of XP/Win7

Working Knowledge of MS Office and Outlook

Working knowledge of Networking including wireless networking and VPN

Proven ability to diagnose issues involving common desktop applications

Good communications and teamwork skills and a positive attitude are essential

Third level qualification would be desirable but not essential

Knowledge of clarify, Netscape Communicator*, Unix & Linux an advantage

RESPONSABILITIES:

Provide initial point of IT support contact for all internal employees worldwide

Aim to have a high issue resolution level at first point of contact

Log calls accurately and document incident information within the Call Tracking System.

Provide proper problem escalation and follow up to provide exceptional customer satisfaction

Define and document helpdesk solutions and operating procedures

Recommend customer actions to provide on-phone resolution of issues.

Utilise approved centralized tools, processes, knowledge bases and procedures.

Escalate more complex or critical issues to appropriate 2nd level staff.

May be called upon to work on special projects external to support workload.


Pay: 22,000 to 26,000 EUR (Euro)
Pay Period: Annual

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