1st Lev Helpdesk - 1 year Fixed Term
Posted Apr 20
IT Alliance Ltd
Dublin, Dublin, Ireland
This employer requests that only candidates in Ireland apply to this job.
You appear to be located in United States, not Ireland, so you will not be able to apply for this job.
The Helpdesk Support Engineer will offer support within our City west based Multinational customer providing technical assistance for hardware/software issues.
The ideal candidate has 2 years + experience within an IT role.
This is a 1 year Fixed Term position with Shifts 8am-4pm and 4pm-12am Monday-Friday.
Good knowledge of XP/Win7
Working Knowledge of MS Office and Outlook
Working knowledge of Networking including wireless networking and VPN
Proven ability to diagnose issues involving common desktop applications
Good communications and teamwork skills and a positive attitude are essential
Third level qualification would be desirable but not essential
Knowledge of clarify, Netscape Communicator*, Unix & Linux an advantage
Provide initial point of IT support contact for all internal employees worldwide
Aim to have a high issue resolution level at first point of contact
Log calls accurately and document incident information within the Call Tracking System.
Provide proper problem escalation and follow up to provide exceptional customer satisfaction
Define and document helpdesk solutions and operating procedures
Recommend customer actions to provide on-phone resolution of issues.
Utilise approved centralized tools, processes, knowledge bases and procedures.
Escalate more complex or critical issues to appropriate 2nd level staff.
May be called upon to work on special projects external to support workload.
Pay: 22,000 to 26,000 EUR (Euro)
Pay Period: Annual